Customer Service & Inside Sales Training
It’s less expensive to keep a customer than it is to replace one, and you are likely leaving money on the table. Your team’s customer service skills shouldn’t be neglected.
A customers lifetime value greatly outweighs the initial sale. Your team needs customer service skills that keep existing clients coming back for more and sending you referrals. Our customer service training program ensures that your customers receive top-quality care for every interaction.
As part of the Sandler Training process, we use team assessments, individual employee assessments, and benchmarking assessments. Extended DISC and Devine Inventory help increase self-awareness and improve communication skills. We customize our customer service training to align with the assessments, and your team gains valuable insight into their own minds.
Your customer service team already has great relationships with your customers. But it’s important to
reinforce that they ask the right questions, don’t provide too much free “consulting” and ultimately increase top-line revenue.
This book’s 48 Rules for Strategic Customer Care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service The Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.